Free Pegasystems PEGACPDC88V1 Exam Dumps Questions & Answers

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

• A.  Reevaluates the Next-Best-Action
• B.  Stops presenting offers to the customer
• C.  Sends a detailed email about the offer
• D.  Adds the customer to the potential churn list

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

• A.  A new proposition filter needs to be configured in the strategy to filter on customer income.
• B.  The score calculation is independent of the strategy and no change is required.
• C.  Add a new Group By component for the mortgage limit calculation.
• D.  Remap the scorecard property in the decision strategy for the change to take effect.

U+ Bank presents various credit card offers to its customers on its website. The bank uses AI to prioritize the offers according to customer behavior. With the introduction of the Gold credit card offer, the offer click-through propensity decreased to 0.42.
What does the decrease in the propensity value most likely indicate?

• A.  Similar customers ignore the offer.
• B.  Similar customers purchase other offers.
• C.  Similar customers do not qualify for the offer.
• D.  Similar customers show interest in the offer.

1yCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

• A.  Trigger an external Extract-Transform-Load (ETL) process.
• B.  Select a different audience sample with a similar profile.
• C.  Select the Refresh the audience checkbox.
• D.  Run the starting population segment daily.

U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

• A.  Email treatment
• B.  File template
• C.  Dynamic template
• D.  Output template