Which three best practices can protect against cross-site scripting (XSS) attacks? (Choose Three)

• A.Filter HTML and XML outputs.
• B.PrivateAPI methods for XSS filtering.
• C.Write custom JavaScript.
• D.Filter all inputs.
• E.PublicAPI methods for XSS filtering.

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What are three ways that you change the Get Next Work prioritization without customizing the GetNextWork and GetNextWorkCriteria rules? (Choose Three)

• A.Update operator skills.
• B.Adjust the assignment urgency.
• C.Increase case urgency.
• D.Override one or more GetNextWork-related application settings rules.
• E.Override the ToWorklist routing activity.

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You need to define a new LDAP authentication servlet because all of the standard LDAP servlets are being used in authentication services.
Which two task do you perform to implement this requirement. (Choose TWO)

• A.Create a new mapping servlet and URL pattern
• B.rename an existing LDAP servlet
• C.add a new URL pattern to the existing mapping servlet
• D.Copy an existing LDAP servlet and rename it

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XYZ corp sells products that can be researched and ordered within a single screen. After the user submits the order, only the ID for each ordered product is propagated to a product child case.
An additional property within the product child case reference a data page that displays product detail.
XYZ wants you to define a report that shows detail about each product associated within a given order case.
In which class do you optimize the detail properties for the product?

• A.the data class for the product
• B.the order class
• C.the product class
• D.both the order class and product class

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What is the difference between Data Flows and Data Store Service (DSS)? (Choose One)

• A.Data Flows are used for real-time data storage, while DSS is used for real-time data processing.
• B.Data Flows helps in managing customer interactions in real-time and DSS helps in managing customer workflows in real-time.
• C.Data Flows is used for real-time data processing, while DSS is used for real-time data storage.
• D.Data Flows and DSS are the same thing.

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