An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10 Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Graduate school students create and submit project proposals to their advisors. During the proposal phase, the advisor and the student can each edit the draft proposal.
How do you ensure the advisor and the student can simultaneously edit the proposal, and the application can check the proposal for changes before committing them?
Which two statements are true about database tables in Pega Platform? (Choose Two)
A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.
Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?
A chemical supplier processes thousands of online orders each day. The supplier provides a material safety data sheet (MSDS) for each of the 100+ cleaning products in stock. When buyers select an item to order, the application displays the MSDS. The MSDS rarely changes.
Which of the following options ensures the MSDS is up to date when an order is created?
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