Free Pegasystems PEGAPCBA84V1 Exam Dumps Questions & Answers

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.  Add a condition to skip the Item Return stage when a return is not necessary.
• B.  Replace the Wait step in the Item Return stage with a Change Stage step.
• C.  Add a decision in the Item Return process to change the stage when a return is not necessary.
• D.  Add an Item Retention alternate stage and define a process for retention of item.

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.

• A.  urgency
• B.  priority
• C.  goal
• D.  deadline

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

• A.  Update the Author role to include the required analyst reports.
• B.  Add the analyst to the Manager role.
• C.  Create a new Analyst role with the required access.
• D.  Add the analyst to both the Author role and the Case Manager channel interface.

Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.  Configure the Cancel button on the user views to resolve the case.
• B.  Add an alternate stage to the case life cycle.
• C.  Add a stage-only action to each stage in the case workflow.
• D.  Add a case wide action to the case workflow.

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

• A.  Configure a parallel process for each of the required approvals.
• B.  Add the manager approval to an alternate stage in the case life cycle.
• C.  Add an optional process to each approval in the appropriate stage.
• D.  Configure a single cascading approval based on an authority matrix.