A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?

• A.Pega Customer Service is the customer interaction system of record.
• B.Pega Customer Service is the billing and reporting system of record.
• C.Pega Customer Set vice is the customer and account enterprise service bus.
• D.Pega Customer Service is the new customer onboarding system.

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In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.
Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)

• A.Use Case Designer data propagation to copy the data to the subcases to populate the page contents.
• B.Use the system of Record (SOR) data access pattern to populate the page contents.
• C.Use the Load-DataPage method to initiate the population of the page contents.
• D.Use the Snapshot data access pattern to populate the page contents.

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You want to avoid creating unnecessary case-related properties and views. Which three actions do you take to accomplish this goal? (Choose Three)

• A.Create a data type (if required) that corresponds to the case type.
• B.Use the data reference field type in a case type's data model tab.
• C.Define case type views using ".page.property" syntax.
• D.Drag and-drop a field group when defining a case view.
• E.Define most of the properties and sections at the work pool level.

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XYZ Corp users are experiencing delays in the application that you suspect is related to the database Which two options do you recommend to isolate the issue? (Choose Two)

• A.Write Pega logs to the database server.
• B.Investigate when the database is used most heavily.
• C.Lower query-time-related alert thresholds.
• D.Increase the threshold for blob-size alerts.

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You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.
Which approach satisfies these requirements?

• A.Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.
• B.Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.
• C.Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.
• D.Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.

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