Free Pegasystems PEGAPCSA85V1 Exam Dumps Questions & Answers

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

• A.  Phone a customer for additional information about the caw.
• B.  Text the customer with status changes in an insurance claim.
• C.  Fax a new insurance claim to the auto repair shop.
• D.  Assign a new insurance claim to a case worker to process.

You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need to configure the external data source?

• A.  A backup endpoint URL if the configured URL refuses to connect
• B.  The data views using the external data source
• C.  The name of the database where the source data is stored
• D.  A plan for mapping the data and REST response fields

A form listing nearby restaurants has four columns:
* Restaurant name
* Restaurant location
* Thumbnail image of the seating area
* Make reservation (check box)
You want to ensure that users have the information they need to make a reservation regardless of screen size.
When viewed on a small screen, you do not need to display images.
What three configuration steps do you take to support this requirement? (Choose three.)

• A.  Set the importance of the Restaurant name and Make reservation columns to Primary.
• B.  Set the importance of the Restaurant name column to Primary.
• C.  Set the importance of the Restaurant location and Make reservation columns to Secondary.
• D.  Set the importance of the image column to Other.
• E.  Set the importance of the image column to Secondary.
• F.  Set the importance of the Make reservation column to Primary.

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within
Which set of filtering condition returns a report with the desired data?

• A.  Credit Card equals MoreCash OR Credit Card (equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days
• B.  Credit Card equals MoreCash or Vista, Billing Cycle monthly, and Expiration Date equals next 60 days
• C.  Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
• D.  Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

• A.  Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
• B.  Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
• C.  Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
• D.  Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.