You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

• A.Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• B.Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• C.Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• D.Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

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An online car parts business wants customers to find parts easily. You are asked to implement the following requirement: Customers must select a make, model, and year to initiate a vehicle-specific search .
How do you configure the data storage in the application to implement the requirement?

• A.Configure a connection to a system of record using the External Database Mapping Wizard.
• B.Configure a static list of the make, model, and year vehicles.
• C.Configure a data page to store the make, model, and year data.
• D.Configure a local data storage of the make, model, and year of the vehicle.

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How do you route an assignment so that any available member of the department can perform the task?

• A.Route the assignment to a work queue.
• B.Route the assignment to a work list.
• C.Route the assignment separately to all members.
• D.Route the assignment to the admin user ID.

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You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

• A.deadline
• B.goal
• C.urgency
• D.passed deadline

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A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.
Select two configuration options that follow best practices to meet the requirement. (Choose two.)

• A.Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.
• B.Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold.
• C.Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.
• D.Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.

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