A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?

• A.Add an alternate stage to the case life cycle to change the address.
• B.Add a button to each assignment to present the customer with a form to submit a new address.
• C.Add a case-wide optional process to the case workflow to perform the address change.
• D.Add a case-wide optional action to the workflow for the address submission.

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DRAG DROP
Select each description on the left and drag it to the correct property mode on the right.

Correct Answer:

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How do you route an assignment so that any available member of the department can perform the task?

• A.Route the assignment to a work list.
• B.Route the assignment separately to all members.
• C.Route the assignment to the admin user ID.
• D.Route the assignment to a work queue.

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A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

• A.Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
• B.Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
• C.Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
• D.Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.

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Identify the two requirements that are satisfied by using a data transform. (Choose two.)

• A.Convert integer data to text data.
• B.Display the same data on multiple user views.
• C.Validate the format of a property value.
• D.Copy an existing order to a new case.

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