Select each description on the left and drag it to the correct field type on the right.

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You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

• A.Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"
• B.Add a must match condition where the work status of the current case does not contain "Resolved"
• C.Add a weighted condition where the work status of potential duplicates does not contain "Resolved"
• D.Add a must match condition where the work status of potential duplicates does not contain "Resolved".

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You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.
To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

• A.Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.
• B.Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.
• C.Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.
• D.Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

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Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Add a condition to skip the Item Return stage when a return is not necessary.
• B.Replace the Wait step in the Item Return stage with a Change Stage step.
• C.Add an Item Retention alternate stage and define a process for retention of item.
• D.Add a decision in the Item Return process to change the stage when a return is not necessary.

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You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

• A.Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
• B.Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.
• C.Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
• D.Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.

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