An error is generated as a connector invokes a remote service. Which of the following could be an example of a transient error?

• A.The service is running on a system that is temporarily not available.
• B.The returned order total is incorrectly calculated.
• C.The request is sent to the wrong system.
• D.The request format is not understood by the service.

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Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

• A.Use a ToLeveledGroup router and Pega's Get Next Work functionality
• B.Use a ToWorkbasket router and Pega's Get Next Work functionality
• C.Use a ToWorklist router and Pega's Get Next Work functionality
• D.Use a ToWorkGroup router and Pega's Get Next Work functionality

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Select two record types that are involved when configuring a production ruleset. (Choose Two)

• A.Application
• B.Organization
• C.Access group
• D.Operator
• E.Work group

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Consider the following table where a correspondence is circumstanced based on country.

If .Country=CAN, which version of the correspondence will run?

• A.01-01-35
• B.01-01-25
• C.01-01-01
• D.01-01-20

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Which two options do you consider when creating a pre-processing data transform? (Choose Two)

• A.The timing of the commit for the flow action.
• B.The security setting for the flow action.
• C.The effect if the flow action is reloaded.
• D.The potential reuse of the flow action

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