Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

• A.Use a ToLeveledGroup router and Pega's Get Next Work functionality
• B.Use a ToWorkGroup router and Pega's Get Next Work functionality
• C.Use a ToWorkbasket router and Pega's Get Next Work functionality
• D.Use a ToWorklist router and Pega's Get Next Work functionality

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Which two statements are valid regarding Pega Web Mashups? (Choose two.)

• A.A mashup display starts by calling either a flow or a harness from a Pega application.
• B.Pega Platform limits a mashup to working on existing cases.
• C.A mashup can allow access to Dev Studio for full system configuration.
• D.A user can view their worklist in an external portal and select items to take action on.

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Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at one time. However, users working on purchase orders should not lock out users working on the parent purchase request cases. How would you configure the lock settings among the case types?

• A.Set optimistic locking on purchase requests and the do not lock the parent option on purchase orders.
• B.Set default locking and the do not lock the parent option on purchase requests.
• C.Set default locking on purchase requests and set the do not lock the parent option on purchase orders.
• D.Set default locking and the do not lock the parent option on purchase orders.

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While running an application, a user notes that a system exception occurred.
Which log do you review to identify the issue?

• A.AlertSecurity
• B.Pega
• C.Alert
• D.BIX

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Which statement best describes the role of the baserule in circumstancing?

• A.The base rule lists all of the properties for which a rule car be circumstanced.
• B.The base rule is a template used to create all of the circumstanced variants.
• C.The base rule is used if no circumstanced variant applies.
• D.The base rule describes case behavior in effect until a certain date.

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