Free Peoplecert CMS7 Exam Dumps Questions & Answers

Which of the following is NOT a valid objective of Request Fulfillment?

• A.  To provide a channel for users to request and receive standard services
• B.  To update the Service Catalogue with services that may be requested through the Service Desk
• C.  To source and deliver the components of standard services that have been requested
• D.  To provide information to users about what services are available and how to request them

Which of the following are types of communication you could expect the functions within Service Operation to perform?
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication

• A.  All of the above
• B.  2 and 3 only
• C.  1, 2 and 4 only
• D.  1 only

Which process is responsible for low risk, frequently occurring, low cost changes?

• A.  Release and Deployment Management
• B.  Request Fulfillment
• C.  Incident Management
• D.  Demand Management

Which of the following is NOT the responsibility of service catalogue management?

• A.  Ensuring that service level agreements are current
• B.  Ensuring that information in the service catalogue is accurate
• C.  Ensuring that information in the service catalogue is consistent with information in the service portfolio
• D.  Ensuring that all operational services are recorded in the service catalogue

A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

• A.  Yes
• B.  No, the workaround must be found before a Known Error is created
• C.  No, a Known Error can only be raised after the permanent resolution has been implemented
• D.  No, a Known Error must be raised at the same time as a problem