Whichof the following BEST describes how to contribute to achieving higher levels of availability?
1. Measuring the critical aspects
2. Maintaining a close relationship with development teams
3. Measuring staff performance
4. Maintaining a close interval between detection and correction

• A.1 and 4
• B.3 and 4
• C.2 and 3
• D.1 and 2

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Which of the following is the MOST likely outcome when the workforce puts the "parts" before the "whole"?

• A.Increased employee motivation and morale
• B.Increased introversion and decreased efficiency
• C.A voluntary sharing of resources and information
• D.A focus on common interests and lesser conflicts

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Which of the following is BEST described as the role responsible to maintain the live incident state document?

• A.The planning specialist
• B.The incident commander
• C.The logistics specialist
• D.The communications lead

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Which of the following BEST defines the golden signal for errors?

• A.The demand that is placed on your system by me volume of requests
• B.The percent of capacity used by your system for current requests
• C.The rate of failed requests either explicitly implicitly, or by policy
• D.The time it takes to service successful as well as failed requests

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Kaizen is the Japanese word for continuous improvement using small incremental changes.
Which of the following BEST describes a kaizen mindset?

• A.Enthusiasm for learning and applying problem-solving techniques in order to improve performance
• B.A desire to seek out the problem, find their root cause or causes and document the lessons learned
• C.A willingness to recognize problems, prioritize them, find their solutions, and share lessons learned
• D.Passionate about improvement by using experimentation to identify the best-possible problem solutions

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