Free Peoplecert ITIL-4-BRM Exam Dumps Questions & Answers

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?

• A.  Set the target capability level.
• B.  Identify evidence for every criterion that has been met.
• C.  Proceed to Level 3.
• D.  Look for evidence of missing capabilities.

Which of the following describes a value stream?

• A.  A model that defines the key aspects of a relationship journey for a set of business stakeholders
• B.  A set of steps undertaken to create and deliver products and services
• C.  Asset of organizational resources designed for performing work or accomplishing an objective
• D.  An operating model which defines the main activities required to respond to demand and facilitate value realization

An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

• A.  Value stream mapping
• B.  Stakeholder analysis and mapping
• C.  Gemba walk
• D.  Voice of the customer

An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

• A.  A business relationship manager who wants to ensure that a service fulfils the customer's needs
• B.  End users who have no control over or interest in the software they use
• C.  A financial controller who has little interest in a project
• D.  A senior manager who has control of a project

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools

• A.  1 and 2
• B.  1 and 4
• C.  2 and 3
• D.  3 and 4