| Exam Code/Number: | ITIL-4-BRMJoin the discussion |
| Exam Name: | ITIL 4 Specialist: Business Relationship Management |
| Certification: | Peoplecert |
| Question Number: | 42 |
| Publish Date: | Jul 17, 2026 |
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An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
Which business relationship activity is MOST LIKELY to need leadership competency?
Which is an example of 'Reviewing the VoC program'?
A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
