Free Peoplecert ITIL-4-DITS Exam Dumps Questions & Answers

Which statement is CORRECT about risk management in digital organizations?

• A.  All the organization's slaveholders should contribute to risk assessment
• B.  All risks could cause harm to the organization if they are not managed
• C.  All risk management should start by assessing the current state
• D.  All risk management efforts should focus on assets owned by the organization

An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?

• A.  Organizational agility
• B.  Incumbency advantage
• C.  Customer relevance
• D.  Resource-based advantage

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A.  Customer feedback
• B.  Market relevance
• C.  Customer analytics
• D.  Omnichannel delivery

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.
Which term BEST describes this process?

• A.  External focus
• B.  Industry disruption
• C.  Ecosystem disruption
• D.  Market relevance

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.
Which is the BEST way to address this objective in the organization's strategy?

• A.  Focus the strategy on customer and market relevance, and operational excellence will naturally improve
• B.  Create a balanced strategy addressing operational excellence, and customer and market relevance
• C.  Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance
• D.  Focus the strategy entirely on the operational excellence, because this is the defined objective