Free Peoplecert ITILFNDv5 Exam Dumps Questions & Answers

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

• A.  Understand that fast does not mean incomplete
• B.  Re-use nothing from the current state
• C.  Communicate so that the audience will hear
• D.  Adopt a practice which is easy to follow

Which set correctly lists the components of the ITIL Value System (VS)?

• A.  Guiding principles, governance, value chain, management practices, continual improvement
• B.  Value streams, projects, releases, incidents, changes
• C.  Products, services, customers, suppliers, partners
• D.  Guiding principles, governance, discover, deliver

Which element of the operating model refers to third parties contributing to value creation activities?

• A.  Value chain
• B.  Organizations and people
• C.  Value streams and processes
• D.  Partners and suppliers

Why does the ITIL Continual Improvement Model begin by defining the vision?

• A.  To confirm whether previous improvement initiatives were successful
• B.  To document current performance metrics before changes are made
• C.  To ensure improvement efforts are aligned with the organization's objectives
• D.  To identify improvement actions and assign responsibilities

Which is an activity of the 'problem management' practice?

• A.  Resolution of incidents in a time that meets customer expectations
• B.  Prioritization of problems based on the risk that they pose
• C.  Authorization of changes to resolve the cause of problems
• D.  Restoration of normal service operation as quickly as possible