Free Peoplecert PC0-001 Exam Dumps Questions & Answers

Which process is responsible for ensuring that appropriate testing takes place?

• A.  Service level management
• B.  Release and deployment management
• C.  Service asset and configuration management
• D.  Knowledge management

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

• A.  Customers
• B.  Suppliers, manufacturers and vendors
• C.  The facilities management function
• D.  Internal departments

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

• A.  Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
• B.  Proprietary knowledge has been tested in a wide range of environments
• C.  Public frameworks are prescriptive and tell you exactly what to do
• D.  Public frameworks are always cheaper to adopt

Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

• A.  All of the above
• B.  1 and 2 only
• C.  1 and 3 only
• D.  2 and 3 only

Which one of the following is concerned with policy and direction?

• A.  Service design
• B.  Capacity management
• C.  Service level management
• D.  Governance