Free Peoplecert PC0-001 Exam Dumps Questions & Answers

Which one of the following functions would be responsible for the management of a data centre?

• A.  Application management
• B.  Facilities management
• C.  Service desk
• D.  Technical management

Service transition contains detailed descriptions of which processes?

• A.  Change management, capacity management event management, service request management
• B.  Change management, service asset and configuration management, release and deployment management
• C.  Service asset and configuration management, release and deployment management, request fulfillment
• D.  Service level management, service portfolio management, service asset and configuration management

Which statement about the emergency change advisory board (ECAB) is CORRECT

• A.  The ECAB considers every high priority request for change (RFC)
• B.  Amongst the duties of the ECAB is the review of completed emergency changes
• C.  The ECAB will be chaired by the IT Director
• D.  The ECAB will be used for emergency changes where there may not be time to call a full CAB

What are the categories of event described in the ITIL service operation book?

• A.  Scheduled, unscheduled, emergency
• B.  Informational, scheduled, normal
• C.  Warning, reactive, proactive
• D.  Informational, warning, exception

Which one of the following do technology metrics measure?

• A.  Components
• B.  Processes
• C.  Customer satisfaction
• D.  The end-to-end service