Free SAP C-BOSUP-90 Exam Dumps Questions & Answers

Which of the following sentences describes the process flow as depicted in the attached picture?

• A.  User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
• B.  Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
• C.  Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
• D.  User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.

Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

• A.  Integer
• B.  Integration
• C.  Integral
• D.  Integrity

What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

• A.  Performance measurement
• B.  Safe remote access
• C.  Report development
• D.  Batch job planning

What are key success factors in message solving? (Choose two)

• A.  Focus on solving the customer's issue.
• B.  At first, try to guess.
• C.  Put yourself in the customer's shoes.
• D.  Work without additional help.

A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

• A.  Sales Executive
• B.  Service Consultant
• C.  Incident Processor
• D.  Support Coordinator