Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.Contracts
• B.Activities
• C.External pricing
• D.Tickets

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Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.You can use a console to write SQL statements.
• B.You can access data base and check raw data in tables.
• C.You can save report views and make them available to users.
• D.You can add custom fields in data sources and reports.

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Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

• A.Service category
• B.Status
• C.Ticket due date
• D.Service level of incoming tickets

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Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A.Code list restrictions
• B.Territories
• C.Field extensions
• D.Business roles

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Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Activate Create Contracts in Detail View
• B.Use Fine Tuning to manage the numeric range for contracts
• C.Activate Service Contract Management in Scoping
• D.Use Fine Tuning to activate Service Contract Management

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