Which services can be added to a business role? Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Warranty
• C.Installed base
• D.Measurements

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Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.

• A.Installed base
• B.Cases
• C.Contracts
• D.Calls

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You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

• A.Escalation
• B.Prioritization settings
• C.Routing
• D.Process for cases

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Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Individual customers
• B.Channel partners
• C.Contacts
• D.Groups

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Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

• A.Case type
• B.Installed base
• C.Subject
• D.Status

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