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SAP Certification
C-C4H56I-34 Exam
SAP.C-C4H56I-34.v2025-10-18.q76 Dumps

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Question 1

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A.The administrator must create an initial user in order to log in to the tenant for the first time.
B.Any test tenant needs to be purchased separately.
C.The customer will need to provision new tenants through SAP for Me.
D.The business settings will need to be activated for the tenant.

Correct Answer: C,D

* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

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Question 2

Which objects are determined when you are using case routing in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A.Service category
B.Employee
C.Account
D.Service team

Correct Answer: A,D

Case routing in SAP Service Cloud Version 2 is a mechanism that automatically directs incoming cases to the appropriate service teams or individuals based on predefined criteria. The "Service Category" is one of the primary criteria used in case routing. It categorizes cases based on the nature of the inquiry or issue, ensuring that they are directed to the team with the relevant expertise. Additionally, the "Service Team" is determined during case routing, which involves assigning cases to specific groups of service agents or teams who are equipped to handle them. This ensures that cases are managed by the most suitable and knowledgeable personnel, facilitating efficient resolution.

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Question 3

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

A.Sales area data
B.Price
C.Product group
D.Unit of measure

Correct Answer: C,D

To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]

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Question 4

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A.Contacts
B.Channel partners
C.Groups
D.Individual customers

Correct Answer: A,D

In SAP Service Cloud Version 2, there are three types of account to choose from: business or company customer (referred to as Account), individual customer, and contact. Contacts are associated with accounts and can have different roles, such as decision maker, influencer, or end user. Individual customers are accounts that represent a single person, such as a consumer or a sole proprietor. Channel partners are not a separate account type, but a role that can be assigned to an account. Groups are not an account type, but a way to organize accounts into categories, such as industry, region, or segment. References = Creating Customer Account Master Data, SAP Service Cloud Version 2 Feature Scope Description

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Question 5

What is one of the main uses for warranty management in SAP Service Cloud Version 2?

A.Routing rules can be applied to warranties.
B.The warranty is assigned to a registered product.
C.The warranty is assigned to a contract.
D.The system can be set up so that certain service levels are not covered.

Correct Answer: B

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