Free SAP C-TCRM20-73 Exam Dumps Questions & Answers

Business Roles are the Key to a CRM implementation. What is controlled by the Business roles?
(Choose correct answer)
Response:

• A.  The navigation bar profile which in turn defines Work Centre pages, Work Center link groups and direct link groups.
• B.  The role configuration key and the associated PFCG roles
• C.  Rest all answers are correct
• D.  The layout, technical & functional profiles

Which of the following processes, among others, belong to SAP CRM Sales?
There are 3 correct answers to this question.
Response:

• A.  Activity Management.
• B.  Account & Contact Management.
• C.  Complaint Management.
• D.  Territory management.

The Sales Manager at your company needs a tool that can provide statistics on the number of activities completed by category by department. Which tool would you recommend?
Please choose the correct answer.
Response:

• A.  Pipeline Analysis
• B.  Activity Journal
• C.  Activity Monitor

In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?
Please choose the correct answer.
Response:

• A.  Define an Incompletion Procedure.
• B.  Define Quote validity.
• C.  Define an Alert Profile.
• D.  Define an Action Profile.

What are the benefits of CRM Analytics?
There are 3 correct answers to this question.
Response:

• A.  CRM Analytics can be used to predict customer behavior.
• B.  Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
• C.  CRM interactive reports can be used to analyze activities, leads, and opportunities.
• D.  CRM Analytics can be used to measure CRM service transaction profitability in real time.
• E.  CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.