Free SAP C-TCRM20-73 Exam Dumps Questions & Answers

Interaction Center Profiles can be designed for?
There are 3 correct answers to this question.
Response:

• A.  Individual positions
• B.  Groups of agents
• C.  Individual Leads
• D.  Common for all the Interaction center
• E.  Groups of Sales

You are implementing a new CRM system where an ERP system already exists. You would like to use the pricing functionality in CRM. Which of the following are key differences between pricing in SAP CRM and SAP ECC or SAP R/3 Please choose the correct answer.
Response:

• A.  Change documents are not available in CRM
• B.  Rest all answers are correct
• C.  Mass copying of condition types is not possible in CRM
• D.  SAP CRM does not support condition types EK01, EK02 & VPRS

Which of the following is not a part of CRM Organizational Management?
Please choose the correct answer.
Response:

• A.  Organizational Object
• B.  Organizational group
• C.  Organizational Access
• D.  Organizational Unit

In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined?
Please choose the correct answer.
Response:

• A.  Access Types
• B.  Grouping
• C.  Account Type
• D.  Role

For which of the given processes is CRM Billing required for invoicing?
There are 3 correct answers to this question.
Response:

• A.  Service parts management
• B.  Sales order management
• C.  Intellectual Property Management
• D.  Financial service and leasing
• E.  Service order management