Free SAP C_C4C14_1811 Exam Dumps Questions & Answers

As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

• A.  Key figures
• B.  Dashboards
• C.  KP|S
• D.  Scorecards
• E.  Data sources

Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

• A.  Service requests
• B.  Van stock
• C.  Vendors
• D.  Social media profiles
• E.  Opportunities

What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

• A.  1. Analyze incident categories
  2. Determine Service Categories
  3. Determine SLA
  4. Determine Key Dates
• B.  1. Determine Service Category
  2. Analyze Incident Categories
  3. Determine Key Dates
  4. Determine SLA
• C.  1. Analyze Incident Categories
  2. Determine Service Categories
  3. Determine Key Dates
  4. Determine SLA
• D.  1. Determine Service Categories
  2. Analyze incident categories
  3. Determine SLA
  4. Determine Key Dates

You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

• A.  Configure e-mail channels
• B.  Create social media channels
• C.  Set up notification of delegates
• D.  Build a workflow rile

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

• A.  Forward the incident to the provider
• B.  Confirm the incident
• C.  Respond to the requestor
• D.  Task over the incident