For which of the following business requirements would you use the Personalization feature? Note:
There are 2 correct Answers to this question.

• A.An administrator wants to change a standard field label to a new value.
• B.A sales representative wants to modify the screen layout.
• C.A service manager wants to arrange his ticket queue with Assigned To as the first column.
• D.A sales manager wants different screen layouts assigned to two different business roles.

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Which of the following activities can you perform when you set up territory hierarchies? Note: There are 2 correct Answers to this question.

• A.Assign an employee responsible for a territory.
• B.Set an account for territory override
• C.Create Multiple Root Hierarchies.
• D.Upload Territory Hierarchy from Excel

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Which of the following settings are required to implement a multistep approval process for opportunities?
Note: There are 2 correct Answers to this question.

• A.Create territories as recipient units for the approval notifications.
• B.Select a rule to determine the approver.
• C.Activate the approval process in the scoping questions.
• D.Activate the workflows in the scoping questions.

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Which of the following are social channels that can be utilized in SAP Sales Cloud? Note: There are 3 correct Answers to this question.

• A.Instagram
• B.YouTube
• C.TikTok
• D.Linkedln
• E.WeChat

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What are some of the steps to create an ERP sales quote from an SAP Sales Cloud opportunity? Note:
There are 2 correct Answers to this question.

• A.Ensure all sales activities are completed in the opportunity.
• B.Click on Actions -> Create ERP Quote in the opportunity.
• C.Maintain the sales phase as Identify opportunity.
• D.Request pricing for the products in the opportunity.

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