Free SAP C_C4H510_21 Exam Dumps Questions & Answers

You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

• A.  The question related to SLAs must be activated in project scoping.
• B.  The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• C.  A workflow rule has to be scheduled to trigger the determination.
• D.  The determination rules have been configured, but not activated.

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

• A.  Consider delay
• B.  Consider maintenance plan condition
• C.  Consider contract status
• D.  Consider ticket resolved on date

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

• A.  Offline access is available
• B.  No security issues with mashup outside of corporate network
• C.  Real-time data access
• D.  Existing reports can be reused
• E.  No additional authorization concept is required

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.  Interactive dashboards
• B.  Custom reports
• C.  Standard reports
• D.  Inner join data sources
• E.  Web service message monitoring

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

• A.  Workflow rules
• B.  Mashup
• C.  Adaptation
• D.  Code list restriction