Which of the following applies to time recording? Note: There are 3 correct answers to this question.

• A.Time sheets can be submitted for approval.
• B.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• C.Code list restrictions are not possible for the Time Type field.
• D.Time recording can be done online or in offline mode.
• E.You can activate Microsoft Outlook integration for time recording.

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Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Restricted
• B.Unrestricted
• C.No Access
• D.Full Access
• E.Define Specific Restriction

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What is required to set up the organizational structure correctly?

• A.The root node/uppermost node must be defined as a service organization.
• B.The root node/uppermost node must be defined as a sales organization.
• C.The root node/uppermost node must be defined as an enterprise.
• D.The root node/uppermost node must be defined as a company.

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Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

• A.Contract
• B.Installed base
• C.Product
• D.Customer

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Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

• A.Operating hours
• B.Service contract
• C.Working calendar
• D.Maintenance plan

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