Free SAP C_C4H51_2405 Exam Dumps Questions & Answers

You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A.  Service categories
• B.  Notifications
• C.  SLA
• D.  Case routing

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.  Reporting purposes
• B.  Determining fine-tuning settings
• C.  Determining responsibility for tickets
• D.  Controlling validity of the service catalog
• E.  Determining service level assignments

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

• A.  Time recording can be done without assignment to a ticket.
• B.  Time sheets can be submitted for approval.
• C.  Automatic time recording can be done by choosing "Start recording" and "Stop recording".
• D.  You can activate Microsoft Outlook integration for time recording.
• E.  Code list restrictions are not possible for the Time Type field.

Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.  Full Access
• B.  No Access
• C.  Unrestricted
• D.  Restricted
• E.  Define Specific Restriction

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A.  Activate status schema for functional locations
• B.  Create customer records
• C.  Create an installed base
• D.  Activate registered products in scoping