Free SAP C_C4H56I_34 Exam Dumps Questions & Answers

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.  Set up rules with BRF+.
• B.  Set up rule(s) for case routing to teams.
• C.  Set up rule(s) for case routing to employees.
• D.  Define case types and assign responsible teams and employees.

Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

• A.  Installed base
• B.  Calls
• C.  Cases
• D.  Contracts

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

• A.  Cases by Priority
• B.  Cases by SLA
• C.  Cases by Category
• D.  Cases by Service Team
• E.  Cases by Source/Channel

Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

• A.  Subject
• B.  Installed base
• C.  Status
• D.  Case type

You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

• A.  Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
• B.  Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
• C.  Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
• D.  It is not possible to change an existing Case Type, so deactivate it and create a new one.