Free SAP C_C4H56_2411 Exam Dumps Questions & Answers

Which actions could you perform to control the reaction times of a case? Note: There are 3 correct answers to this question.

• A.  Assign a different team to the case.
• B.  Adjust the SLA.
• C.  Escalate the case.
• D.  Assign a territory to the case.
• E.  Change the priority.

Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

• A.  Contract data
• B.  Account team member
• C.  Role
• D.  Title

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

• A.  Mashup
• B.  Custom entity
• C.  Action
• D.  Business flow

Which of the following activities are necessary for using cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.  Maintain Business Users
• B.  Activate Scoping Items
• C.  Set Up Product Lists
• D.  Set Up Business Roles

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

• A.  Contact
• B.  Account hierarchy
• C.  Responsible employee
• D.  Service Team