What are the 3 main phases of design thinking?
Note: There are 3 correct answers to this question.

• A.Implementation (Test)
• B.Overlapping phases
• C.Ideation (Create)
• D.Inspiration (Empathize)

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What are thebrainstorming rules created by IDEO?
Note: There are 3 correct answers to this question.

• A.Avoid judging others and let the creativity flow
• B.It involves getting out of the building and taking action
• C.Be open to developing the ideas of others and stay on topic
• D.Follow the "one at a time" rule and use visuals and Generate as many new ideas as possible

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What is the recommended process to run an interview?

• A.The team introduces themselves and the project at the interview, builds rapport, and then asks prepared questions.
• B.The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
• C.The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity.
• D.The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity.

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What are some techniques for reframing a design challenge?

• A.Using causal mapping
• B.Brainstorming key expressions
• C.Storytelling
• D.Using 2-by-2 axis mapping

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How would an interview team identify the workarounds that users perform? Note: There are 2 correct Answers to this question.

• A.By capturing socio-demographics
• B.By observing the environment, tools used and body language
• C.By asking "why" questions
• D.By understanding the user types and the context of the challenge

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