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SAP Certification
C_THINK1_02 Exam
SAP.C_THINK1_02.v2025-03-08.q87 Dumps

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Question 1

You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.

A.To identify interview results that lie outside of the problem space
B.To crystallize key user types, needs, and insights from interview stories
C.To frame the potential solution space of the challenge
D.To identify common topics and understand the meaning of interview results

Correct Answer: B,D

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Question 2

What type of thinking does Design Thinking combine with analytical thinking? Note: There is 1 correct answers to this question.

A.Intuitive
B.Intellectual.
C.Inspired
D.Innovative

Correct Answer: A

Design Thinking combines analytical thinking with intuitive thinking to balance logic and creativity in problem-solving. Here's why the correct answer is A:
* Intuitive (A):Intuitive thinking allows teams to tap into emotions, instincts, and creative insights, which are essential for generating innovative solutions. SAP emphasizes that combining intuitive thinking with analytical thinking enables teams to address complex problems holistically, leveraging both data-driven analysis and human-centered creativity.
Incorrect Options:
* B. Intellectual:Intellectual thinking overlaps with analytical thinking and does not capture the creative, empathetic aspect of Design Thinking.
* C. Inspired:While inspiration is important, it is not a distinct type of thinking. Intuitive thinking encompasses the creative and emotional aspects of inspiration.
* D. Innovative:Innovation is an outcome of Design Thinking, not a type of thinking itself.

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Question 3

What techniques can be used in Synthesis? Note: There are 2 correct answers to this question.

A.Storyboard.
B.Concept map
C.Role play
D.Journey map

Correct Answer: B,D

Synthesis is a critical phase in Design Thinking where raw data collected during the Empathy phase is analyzed and transformed into meaningful insights. Various techniques can be used to facilitate this process.
* Option A: StoryboardStoryboards are typically used during the Prototyping phase to visualize scenarios or solutions. They are not commonly used in Synthesis.
* Option B: Concept mapThis is a valid technique for Synthesis. Concept maps help organize and connect ideas, making relationships between different pieces of information visible. This aids in identifying patterns and generating insights.
* Option C: Role playRole play is primarily used during the Ideation or Testing phases to explore potential solutions or simulate user interactions. It is not a Synthesis technique.
* Option D: Journey mapThis is a valid technique for Synthesis. Journey maps visually represent the user' s experience over time, highlighting pain points, emotions, and opportunities for improvement. They are instrumental in synthesizing qualitative data into actionable insights.

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Question 4

Observe,listen, and ask why? Find the "human problems" and fall in love with them. Understanding users is how we make solutions they want and will use.
Note: There are 1 correct answers to this question.

A.Optimism
B.Potential
C.Empathy
D.Collaboration

Correct Answer: C

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Question 5

Design Thinking implies an emotional journey. How do participants typically feel during synthesis? Note:
There are 2 correct answers to this question.

A.Frustrated
B.Innovative
C.Confused
D.Excited

Correct Answer: A,C

The synthesis phase in SAP Design Thinking can be an emotionally challenging journey for participants as they transition from gathering data to making sense of it. Here's why the correct answers are A and C:
* Frustrated (A):Synthesis often involves grappling with large amounts of unstructured data, conflicting insights, or unclear patterns. Participants may feel frustrated when struggling to connect the dots or identify meaningful insights. SAP acknowledges this emotional aspect and encourages teams to persist through the discomfort to uncover valuable opportunities.
* Confused (C):The complexity of synthesizing diverse perspectives and data points can lead to confusion. Participants may feel overwhelmed by the ambiguity and uncertainty of the process. SAP emphasizes that confusion is a natural part of the creative process and often precedes breakthrough insights.
Incorrect Options:
* B. Innovative:While innovation may emerge later, the synthesis phase is more about analysis and sense-making than generating new ideas.
* D. Excited:Excitement typically arises during ideation or validation phases when solutions start taking shape, not during the challenging synthesis phase.

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