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  1. Home
  2. SHRM Certification
  3. SHRM-SCP Exam
  4. SHRM.SHRM-SCP.v2025-05-13.q104 Dumps
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Question 1

Which organization focuses on challenges brought about through globalization?

Correct Answer: A
The Organization for Economic Co-operation and Development (OECD) sets goals, formulates policies, and supports its member states on issues brought about through globalization and global trade.
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Question 2

How would you go about preventing this from happening in the future?

Correct Answer: D
Pairing up employees when they visit customers' homes is a creative solution that would provide a safer situation for everyone-customers and employees. It is unwise to make a uniform disqualification for anyone who has a criminal record as this can result in disparate impact.
Although it is a good idea to inform new hires of the organization's expectations when it comes to ethics, threatening criminal prosecution is not exactly a warm welcome! Last, telling customers to secure their valuables prior to a visit conveys that they should not trust the employee visiting the home, which may have a negative impact on future business.
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Question 3

A company's CEO will address all employees on the closing down of the call center operations as a result of outsourcing. The HR business partner (HRBP) was tasked to help the CEO craft the message and accompanying presentation. Who is considered the source in this situation?

Correct Answer: B
In the context of communication theory, the source is the person who originates the message. Although the HRBP assists in crafting the message, the CEO is the one who will deliver it and is ultimately responsible for its content. Therefore, the CEO is considered the source as they are the communicator addressing all employees about the company's decision.
References:
* SHRM Communication Strategies
* SHRM Learning System for SHRM-SCP
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Question 4

Which is the best approach to improve a benefit program's impact on employee retention?

Correct Answer: A
* Customized Benefits: Tailoring benefits to meet the diverse needs of different employee groups can significantly improve satisfaction and retention.
* Employee Surveys: Conducting surveys to understand the specific needs and preferences of various employee demographics helps in designing targeted benefit programs.
* Competitive Advantage: Offering targeted benefits can differentiate the organization from competitors, making it more attractive to current and prospective employees.
* Retention and Engagement: When employees feel their specific needs are met, their loyalty and engagement with the organization increase, leading to higher retention rates.
References:
* SHRM, "Strategic Benefits Planning," available at SHRM.org.
* SHRM, "Enhancing Employee Retention Through Tailored Benefits," available at SHRM.org.
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Question 5

The career path program was a hit with the sof tware developers. The next step in creating that cutting-edge workplace reputation is embracing flexible/remote work opportunities. Your CEO doesn't like the idea and thinks it would negatively impact productivity. However, you're confident that it's the way of the future. How would you sell the idea to the CEO?

Correct Answer: B
The most effective method of gaining leadership buy-in is to show, rather than tell. Ifthe CEO is willing to agree to a trial period, he/she will see the intangible benefits of allowing employees to work from home. Trial periods are effective methods of testing out a workplace program without a full commitment. The CEO is more likely to agree to this.
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