SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale.

• A.True
• B.False

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Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal.
UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?

• A.Create an Escalation Rule entry for each picklist value and set to zero minutes.
• B.Create Record Types for each picklist value and assign to each product team's profile.
• C.Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue/
• D.Create Assignment Rules based on the picklist values to move Cases to a Queue.

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What should an administrator consider when configuring workflow rules? (2 answers)

• A.All existing records are evaluated when a new rule is activated
• B.Rule actions can take place immediately or on a specific date
• C.Rules can be evaluated when records are created or edited
• D.Rules must be deactivated before using an import wizard

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Which function can be performed using enhanced profile management? Choose 2 answers

• A.Merge profiles
• B.Make mass permission modifications across multiple profiles
• C.Edit profile permissions directly in a list view
• D.Make mass profile name changes

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When transferring leads to a queue open activities are also transferred?

• A.False
• B.True

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