SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale.
Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal.
UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
What should an administrator consider when configuring workflow rules? (2 answers)
Which function can be performed using enhanced profile management? Choose 2 answers
When transferring leads to a queue open activities are also transferred?
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