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Salesforce.com processes any rules in what order?

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When using Territory Management, can an opportunity be associated with multiple territories?

• A.Yes
• B.No

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The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?

• A.Process builder
• B.Task assignment
• C.Workflow rule
• D.Flow builder

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Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
* new
* working
* closed
A user issue can be logged as:
* new
* waiting for reply
* closed
Which features should a system administrator use to track both case types?

• A.Process Builder and Page Layouts
• B.Support Processes and Record Types
• C.Automated Case Users and WorkflowsC. Record Types and Page Layouts

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Which objects support business processes?

• A.Leads
• B.Accounts
• C.Cases
• D.Contacts
• E.Campaigns
• F.Opportunities
• G.Solutions

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