What are three types of S-Controls?
Choose 3 answers.

• A.SNIPPET
• B.URL
• C.FTTP
• D.HTML

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Why might it be necessary to override buttons that you remove from the page layout?

• A.Buttons can't be removed
• B.To preserve screen real estate
• C.To prevent users from using hot keys or keyboard shortcuts to access the function of the button

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What are some tools for managing the Change Request process with SFDC?
Select all that apply:

• A.All of the above
• B.Use the Metadata API for submitting cases from other applications
• C.Use the Self-Service Portal and Suggested Solutions
• D.Use Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas
• E.Use the Solutions tab for FAQs
• F.Have end users submit case
• G.Use reports and dashboards to monitor metrics
• H.Use the Service and Support app

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SIMULATION
What are the 5 main places you can go to receive support for Apex?

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How many levels deep can cross-object formulas go?

• A.2
• B.3
• C.4
• D.5
• E.None of the above

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