You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

• A.True
• B.False

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Which of the following special picklist fields are not available for record types because they're used exclusively for sales processes, lead processes, support processes, and solution processes

• A.Solution Status
• B.Opportunity Stage
• C.Case Origin
• D.Case Status
• E.Lead Status

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Which of the following are not controlled by the Page layouts?

• A.Custom Button
• B.Custom Fields
• C.Validation Rule Error message
• D.Sections
• E.Related List

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Which of the following components lets customers find solutions to their cases on their own?

• A.Call center
• B.Chat
• C.Customer Portal
• D.Email

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An active user record consumes a license.

• A.True
• B.False

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