What objects have standard business processes?

• A.Contacts
• B.Leads
• C.Solutions
• D.Opportunity
• E.Sales (Opportunities)
• F.Cases

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Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only
access to the Campaign object. A few marketing users now require comprehensive edit access on
Campaigns.
How should an administrator fulfil this request?

• A.Field-level security
• B.Organization-wide defaults
• C.Permission sets
• D.Marketing user checkbox

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You are about to enter a new lead from a cold call into SFDC. What do you do first?

• A.Start entering the new lead
• B.Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.
• C.Import the lead into SFDC using your Outlook email account

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Conditional formatting is available for:

• A.Summary and matrix
• B.Table & matrix
• C.Summary and table
• D.Matrix and tabular

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Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business opportunities can Kathy VIEW and EDIT?

• A.Kathy can edit and view her own opportunities
• B.Kathy can View but cannot edit Jennifers opportunities
• C.Kathy can edit and view Phils opportunities
• D.Kathy can EDIT and VIEW her jennifers opportunities
• E.Kathy can view but cannot EDIT phils opportunities

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