Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?

• A.Configure ore app per department and activate record pages for each app.
• B.Create permission sets for each department and assign them to the backup team users.
• C.Adjust the profile of the backup users each day to align with the proper access they require.
• D.Allow the backup team users to update their own profile with Delegated Administration.

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A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

• A.All of the ownership-based sharing rules are recalculated.
• B.This will affect the ownership of records for standard objects but not custom objects.
• C.None of the ownership-based sharing rules are recalculated.
• D.This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.

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Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

• A.Create an independent milestone
• B.Build a sequential milestone
• C.Configure an escalation rule
• D.Enable milestone tracker

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In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is
"Controlled by parent".
what solution should be implemented?

• A.Create read/write sharing rules to share all contacts to all support agents and grant read only access to cases on agent profile.
• B.Grant create/edit access to contacts and cases on support agent profile.
• C.Change the OWD of contacts and cases to private and create read/write sharing for all support agents.
• D.Change OWD of contacts to public read only and grant create/edit access to cases on support agent profile.

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AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?

• A.Private Contacts need to be enabled in Setup.
• B.A primary Account relationship is required on a Contact regardless of the page layout settings.
• C.The Contact has indirect relationships to other Accounts.
• D.The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.

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