Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

• A.Re-create them manually.
• B.Use Salesforce Workbench.
• C.Use a change set.

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Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

• A.Case Assignment Rules
• B.Experience Cloud site
• C.Embedded Chat Service
• D.Web-to-CaM

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Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?

• A.Omni-Channel Utility widget
• B.Global Shared Macro
• C.Personalised navigation menu
• D.Actions & Recommendations component

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to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.

• A.Add the knowledge tab to the service console
• B.Add knowledge data categories to each case
• C.Add the knowledge related list to the case record page
• D.Add knowledge component to case record page

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Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

• A.Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
• B.Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
• C.Set up analytical snapshots to capture key case information and create historical trending reports.
• D.Set up a Salesforce Customer Community that will allow customers to create cases online.

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