Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and Asi a. UC wants standardized reporting across worldwide contact centers' key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?

• A.Assign a global team of experienced analysts to create a standard report template.
• B.Ask leadership, management, and agents in all regions to vote on the standard report template.
• C.Request that the VP of worldwide support design a standard report template to provide a clear vision,

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An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
\lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?

• A.Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable.
• B.Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
• C.Search and remove all customer information, including records and in unindexed free-text fields, and refresh sandboxes to ensure no data retention.

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universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.

• A.Omni channel
• B.Appexchange solution
• C.Custom lightning component
• D.Social Conversation component

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The support team at Cloud Kicks would like would like to implement Messaging to gather customer feedback and issues.
What are two places the messages can be routed to?
Choose 2 answers

• A.Chatter Group
• B.Web Chat
• C.Einstein Bots
• D.Call Center Agent

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Agents at universal containers are required to update the case status to
waiting for customer after they send an email to the case contact.Support
managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

• A.Activate a validation rule
• B.Define case escalation rules
• C.Configure flow Builder /Process Builder
• D.Create a Case Macro

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