| Exam Code/Number: | AI-201Join the discussion |
| Exam Name: | Salesforce Certified Agentforce Specialist |
| Certification: | Salesforce |
| Question Number: | 315 |
| Publish Date: | May 31, 2026 |
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A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?
Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?
Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
