Free Salesforce AP-209 Exam Dumps Questions & Answers

Universal Containers stores critical job information in the description field on the Service Appointment.
Dispatchers need to have a view into this data from the Gantt with minimal clicks, job information is often many characters.
What should a consultant recommend to meet their requirements?

• A.  Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon
• B.  Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt
• C.  Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt
• D.  Add the description field to the 'Service Appointment List Columns' field set on Service Appointment.
  Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.
What is true about 'Capacity Based Resources'? (Choose 2 options)

• A.  Multi-Day Work does not support Capacity Based Resources
• B.  Complex Work does not support Capacity Based Resources
• C.  Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency
• D.  Crews can be Capacity Based Resources

Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

• A.  Use the technician's home address
• B.  Use the address of the first appointment of the day
• C.  Use the address of the service center that the technician is assigned to
• D.  Use the customer's address

Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

• A.  Get Candidates global action from the Gantt chart
• B.  Book Appointment global action
• C.  Communities Book Appointment action
• D.  Nightly recurring optimization job

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A.  Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• B.  Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates
• C.  Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• D.  Service Resources cannot be assigned to more than one Service Territory