Free Salesforce ARC-801 Exam Dumps Questions & Answers

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A.  Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
• B.  Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• C.  Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• D.  Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

• A.  Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
• B.  Make internal organization-wide defaults Public Read Only to create external visibility.
• C.  Enable External Sharing Model to create external organization-wide defaults.
• D.  Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A.  Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
• B.  Draft a solution to show how consolidated reporting can be done using CRM Analytics.
• C.  Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
• D.  Ensure all data objects across the different clouds have a unique external identifier
• E.  Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

• A.  Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.
• B.  Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.
• C.  Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.
• D.  Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

• A.  Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
• B.  Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
• C.  Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
• D.  Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.