What can an administrator do to enable customer-submitted service requests? Choose two answers.* (1 Point)

• A.Enable case feed on the company website
• B.Enable the service cloud console on the company website
• C.Enable live agent on the company website
• D.Enable chatter answers

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Which statement is true about the creation of entitlement processes?
Choose 2 answers

• A.The Manage Entitlements permission must be enabled.
• B.Entitlements have their own organization-wide default settings.
• C.Milestones can be created dynamically based on other fields.
• D.Entitlement versioning allows changes to existing entitlement processes.

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Which three are capabilities of Collaborative Forecasting?

• A.Select a default forecast currency setting
• B.Add categories
• C.Overlay quota
• D.Rename categories
• E.Forecast using opportunity splits

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When using Customizable Forecasts, which forecast category is not included in the forecast? * (1 Point)

• A.Pipeline
• B.Omitted
• C.Closed
• D.Best Case

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Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choosetwoanswers.* (1 Point)

• A.The Setup Audit Trail
• B.A Time-Based Workflow
• C.Email log
• D.Debug Log

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