Choose 1 option.
How does Agentforce select the correct action to resolve a user's request?

• A.Each topic contains a list of the matching action's user utterances so that the agent can map the user request to the right topic and action.
• B.The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user's request.
• C.The reasoning engine identifies the agent action to be executed by its name and action input instructions.

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Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases.
UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users.
When would Einstein Copilot implementation be most advantageous?

• A.When the goal is to streamline customer support processes and improve response times
• B.When the main objective is to enhance data security and compliance measures
• C.When the focus is on optimizing marketing campaigns and strategies

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Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

• A.Predict customer sentiment toward a promotion message.
• B.Predict customer lifetime value of an account.
• C.Predict most popular products from new product catalog.

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Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

• A.Review that the custom action Is assigned to an Agent.
• B.Review the action Instructions to ensure they are unique.
• C.Ensure the input and output types are correctly chosen.

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Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
* Semantically search HR policies, compliance guidelines, and company procedures.
* Ensure responses are grounded on published Knowledge.
* Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?

• A.Enable the agent to search all internal records and past customer inquiries.
• B.Set up an Agentforce Data Library to store and index policy documents for AI retrieval.
• C.Manually add policy responses into the AI model to prevent hallucinations.

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