A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.
What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

• A.Monitor and refine the template based on user feedback.
• B.Use the Prompt Builder Scorecard to help monitor.
• C.Periodically change the templates grounding object.

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The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).
Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

• A.Sales A Agent with a Flex prompt template
• B.Custom Agent with a Flex prompt template
• C.Service Agent with a Flex prompt template

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Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

• A.Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
• B.Creating a draft newsletter for an upcoming tradeshow.
• C.Predicting the likelihood of customers churning or discontinuing their relationship with the company.

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Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?

• A.Messaging
• B.Route Work Action
• C.Live Agent

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Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.
Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

• A.UC wants to fine-tune model temperature.
• B.UC wants a model fine-tuned using company data.
• C.UC wants to change the frequency penalty of the model.

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