Free Salesforce CRT-101 Exam Dumps Questions & Answers

The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

• A.  Add a contact from a campaign member detail page.
• B.  Clone the lead and convert the cloned record to a contact.
• C.  Delete the lead and create a new contact and opportunity.
• D.  Convert the lead from the campaign member detail page.

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

• A.  Omni-Channel
• B.  Territory Management
• C.  Knowledge Management.
• D.  Escalation Rules

Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers

• A.  The field is added to every page layout on that object.
• B.  The field is universally required to save a record on that object.
• C.  The field is not required to save records via the API on that object.
• D.  The field is optional when saving records via web-to-lead and web-to-case

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

• A.  Create a workflow to update Opportunity fields based on the lead.
• B.  Map the lead custom field to the product's product category field.
• C.  Create a custom field on the Opportunity and map the two fields.
• D.  Configure the product categories picklist field on the product.

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

• A.  Create one sales process. Create three record types and three page layouts.
• B.  Create three sales processes. Create three record types and three page layouts.
• C.  Create one sales process. Create one record type and three page layouts.
• D.  Create three sales processes. Create three record types and one page layout.