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• A.True
• B.False

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Which of these has many-to-many relationship?

• A.Each solution can be associated with multiple cases and a case can be associated with multiple solutions
• B.Each solution can be associated with multiple cases, but a case can be associated with only one case
• C.Each solution is associated with one case, but a case can be associated with multiple solutions
• D.Each solution is associated with one case, one case associated with only one solution

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If the data validation at web-to-lead form fails, who will get error report?

• A.The lead will get created with error report in description
• B.The lead queue
• C.The designated weblead owner gets an email
• D.Salesforce.com support group

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The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get
transferred to the appropriate service representative within 5 hours. VIP Customers have access to
support 24 hours a day.
How should this be configured?

• A.Escalation Rules
• B.Business Hours.
• C.Case Queues
• D.Assignment Rules.

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How is the expected revenue calculated in the opportunity?

• A.Amount multiplied by the discount percent
• B.Amount multiplied by the total price of all opportunity line items
• C.Opportunity Amount multiplied by the probability
• D.The sales price on any line item times the probability of the opportunity

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