Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

• A.Use a custom email services to set the owner of the case upon creation.
• B.Utilize a flow to identify the correct queue and assign the case.
• C.Create an Escalation Rules to send cases to the correct queue.
• D.Configure Email-to-Case so emails are delivered to the correct queue

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

• A.A user with the Manage Cases Permission
• B.A user with manager role above the agent.
• C.A user with the System Administrator profile.
• D.A user with Read Permission on account.

Comment: *

Name: *

Email: *

Verification: *

Who can manually share records?

• A.The system administrator
• B.The record owner's manager's manager
• C.All of the above
• D.The record owner's manager
• E.The record owner
• F.None of the above

Comment: *

Name: *

Email: *

Verification: *

The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?

• A.Two step Approval process
• B.Delegated Administrator
• C.Approval history related list
• D.Delegated approver

Comment: *

Name: *

Email: *

Verification: *

Unmanaged packages do not include locked components but can be upgraded?

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *