V identify features from the list below that are included in Live Agent. (Select 3)

• A.Share the customer's screen
• B.Block visitors by IP Address
• C.Pre-Chat Forms and Post-Chat pages
• D.Enable agents to include standard responses without having to type each time
• E.Block visitors by username

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What is NOT a feature of CRM Content Packs?

• A.A content pack can include any file from inside CRM content
• B.CRM Content requires a feature license,
• C.A content pack can contain a collection of related documents
• D.If individual documents are updated the content pack can also be updated

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Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has read permission for cases.What can the user expect regarding their ability to edit product support cases?

• A.The user will be able to edit product support cases.
• B.The user will only be able to edit cases manually shared with them.
• C.The user will only be able to edit the cases that they created.
• D.The user will not be able to edit product support cases.

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The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

• A.The lookup field in all records contains a value.
• B.No roll-up summaries exist on the lookup object.
• C.The lookup field is required on the child object.
• D.The owner is the same for all related records

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Universal Container sells container and they ship it one time and payment is made monthly. What should be Scheduling ?

• A.Revenue and Quantity
• B.Revenue
• C.Quota
• D.Quantity

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